Terms of Sale

Terms of Sale

Last updated: 2026-05-18

1. Scope

These Terms of Sale (the “Terms”) apply to any licence agreement entered into between OPIIM SARL (“OPIIM”) and any legal entity (the “Client”) subscribing to the PimsLead platform. They prevail over any conflicting document issued by the Client, unless expressly accepted in writing by OPIIM.

The PimsLead platform is intended exclusively for professional (B2B) clients. It is not available to consumers.

2. Service

OPIIM makes the PimsLead platform available to the Client under a SaaS model: a web back-office for administrators and a mobile application for the Client's end users. The exact scope (number of licences, term, optional modules, customisation of frameworks and scenarios) is defined in the order form or specific agreement.

During the MVP testing phase, the Service is made available to the Client free of charge, for evaluation purposes, under the conditions of Article 4.

3. Licences and quota

The licence is granted for a maximum number of named end users (the “Licences”), allocated by department where applicable. The number of access codes generated by the Client's administrators may not exceed the contractual quota. Access codes are personal and may not be transferred between individuals.

The Client may, at any time during the term of the agreement, request an increase in the quota; the corresponding pricing adjustment will be agreed in writing.

4. Pricing and invoicing

Testing phase (MVP)

During the testing phase, the Service is provided free of charge: no amount is due from the Client and no invoice is issued in this respect. This free provision is granted solely for the duration of the testing phase and entails no commitment by the Client to subscribe thereafter.

Commercial phase

At the end of the testing phase, access to the Service is subject to the signature of an order form. Prices are then expressed in euros, excluding tax. Initial invoicing is carried out manually by OPIIM upon the agreement taking effect; renewals follow the cadence defined in the order form (annual by default). Any additional service (custom scenarios, additional frameworks, dedicated training) is invoiced separately on the basis of a quote.

Invoices are payable within thirty (30) days of issue. Any late payment automatically gives rise to late-payment interest at three times the statutory interest rate and a fixed recovery indemnity of forty (40) euros, in accordance with French law.

5. Term and renewal

Testing phase: the agreement is concluded for the duration of the testing phase indicated by OPIIM and ends automatically at its term, without tacit renewal.

Commercial phase: the agreement is concluded for the term set out in the order form (twelve months by default). It renews by tacit renewal for successive periods of the same duration, unless terminated by either party by registered letter with acknowledgement of receipt at least three (3) months before the end of the current period.

6. Client's obligations

The Client undertakes to:

  • Appoint at least one organisation administrator and ensure proper governance of administrative roles.
  • Distribute access codes only to persons authorised to use the Platform within its organisation.
  • Keep, under its sole responsibility, the mapping between access codes and the identity of its staff.
  • Inform its staff of the Platform's terms of use and of the applicable Privacy Policy.

7. Service levels

OPIIM uses the necessary means to ensure the availability of the Platform during business hours on business days (CET). A specific service-level agreement (SLA) may be signed as an annex to the order form for clients wishing to have an enhanced commitment.

8. Liability

During the testing phase, where the Service is provided free of charge, OPIIM's liability is limited, to the extent permitted by law, to direct damage resulting from a proven fault only.

For the commercial phase, OPIIM's liability under the agreement is capped at the amount paid by the Client during the twelve (12) months preceding the triggering event. OPIIM shall not be liable for indirect damage (loss of revenue, loss of opportunity, loss of data, reputational harm).

The caps above do not apply in the event of wilful misconduct, gross negligence, breach of personal-data obligations, or any liability that cannot be limited under applicable law.

9. Confidentiality

Each party undertakes to keep confidential the information exchanged under the agreement for a period of five (5) years from its disclosure, except for information that is publicly known, lawfully obtained from a third party, or whose disclosure is required by law.

10. Personal data

The processing of personal data is governed by a data processing agreement (DPA) signed between the parties, in accordance with the GDPR. OPIIM acts as processor on behalf of the Client, except for administrators' data, which is processed under its own responsibility.

11. Force majeure

Neither party may be held liable for non-performance resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code.

12. Governing law and jurisdiction

These Terms are governed by French law. Any dispute shall be subject to the exclusive jurisdiction of the commercial courts of the place of OPIIM's registered office, even in the event of multiple defendants or third-party proceedings.